TERMS AND CONDITIONS
Vehicle Rental Agreement By renting a vehicle from us, you agree to the following terms and conditions. You must be at least 21 years old to rent a vehicle. A valid driver's license, valid credit card in your name, and valid email address are required. International licenses must include an English translation or International Driving Permit. All prices are in USD and include the base rental rate. Additional charges apply for optional insurance, GPS devices, additional drivers, young driver surcharges (under 25), and fuel. Taxes and airport facility fees will be charged separately. A security deposit will be placed on your credit card but not charged unless there is vehicle damage. Free cancellation is available up to 24 hours before pickup. Cancellations within 24 hours of pickup will be charged in full. Reservations can be modified up to 48 hours before pickup, subject to availability. No-shows will be charged the full rental amount. A valid government-issued photo ID and credit card must be presented at pickup. You must inspect the vehicle and acknowledge any pre-existing damage on the rental agreement. The vehicle will be provided with the fuel level indicated in your reservation. You are responsible for the vehicle from the moment it leaves our location. Additional drivers must present valid identification and be listed on the rental agreement. The vehicle may only be driven on paved, public roads and must not be used for commercial purposes (ride-sharing, delivery, etc.). The vehicle must not be driven off-road or on unpaved surfaces. Smoking is prohibited in all rental vehicles. You are prohibited from driving while impaired by alcohol or drugs, transporting hazardous materials or illegal substances, operating the vehicle with a suspended or invalid driver's license, allowing an unauthorized driver to operate the vehicle, renting the vehicle to a third party (subleasing), or traveling outside approved geographic areas without prior authorization. The vehicle must be returned with at least the same fuel level as pickup. If returned below the required level, a refueling fee plus per-gallon charge will be applied. Unlimited mileage is included on all rentals unless otherwise specified. The vehicle must be returned on the agreed date and time. Late returns will be charged at the applicable daily rate or overdue fees. The vehicle must be clean (exterior and interior) at return. Excessive dirt or damage from lack of maintenance will result in additional cleaning fees. All personal belongings must be removed from the vehicle. We are not liable for any items left in the vehicle after return. You are financially responsible for all damage to the vehicle (dents, scratches, glass breakage, mechanical damage), damage to tires and wheels, interior stains or odors caused by misuse, loss or theft of the vehicle, and all applicable deductibles if damage waiver is not purchased. Optional Damage Waiver coverage is available for an additional daily fee and reduces your liability but does not eliminate all responsibility. Damage resulting from gross negligence, illegal activity, or off-road use is not covered. You must report any damage within 24 hours of discovery for coverage eligibility. You are responsible for all traffic violations, speeding tickets, and parking violations incurred during the rental period. We may process and pay fines on your behalf and charge you directly. A processing fee will be added to all fines and violations. You are responsible for all toll charges and congestion charges, which will be billed to the credit card on file. You are responsible for all insurance-related matters. We strongly recommend verifying that your personal auto insurance covers rental vehicles, checking if your credit card provides rental car coverage, and considering purchasing our optional Damage Waiver or Supplemental Liability Insurance. If you decline our insurance options, you assume full liability for any damage. You must report any accidents, damage, or incidents immediately (within 24 hours). Failure to report may result in denial of damage waiver coverage. You must cooperate fully with our investigation and provide all required documentation. Police reports should be obtained for any accident involving injuries or significant damage. You may be liable for repair costs pending insurance investigation. 24/7 roadside assistance is available for mechanical breakdowns. Contact our support line immediately if you experience mechanical issues. Do not authorize any repairs without prior approval. Repairs authorized without approval will be your responsibility. We will reimburse reasonable towing and repair costs for vehicle faults not due to misuse. Your personal information is collected and used in accordance with our Privacy Policy. GPS data from rental vehicles may be recorded for security and operational purposes. We may share data with law enforcement if required by legal authorities. By renting, you consent to data collection and usage as outlined in our Privacy Policy. We are not liable for loss, theft, or damage to personal belongings left in the vehicle, delays or losses caused by vehicle breakdown, indirect, incidental, or consequential damages, any claims arising from your violation of these terms, or GPS or navigation system errors or malfunctions. These Terms and Conditions are governed by the laws of the state in which the vehicle is rented. Any disputes shall be resolved through binding arbitration. You waive the right to a jury trial and class action. Claims must be filed within one year of the incident. We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of updated terms. We will notify you of material changes via email.
PRIVACY POLICY
Vehicle Rental Service This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our car rental services. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. We may update this Privacy Policy from time to time. Your continued use of our services after any modifications constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this policy periodically for any changes. We collect personal information that you voluntarily provide to us when you make a reservation, such as your name, email address, phone number, physical address, driver's license number, date of birth, credit card information, and any information you provide in customer service communications. We collect information about your rental history, vehicle preferences, communication preferences, and feedback you provide about our services. When you visit our website, we automatically collect certain information about your device and browsing activity, including your IP address, browser type, operating system, pages visited, time spent on pages, referring URL, and clickstream data. We use cookies and similar tracking technologies to enhance your experience on our website, remember your preferences, and understand how you use our services. We collect GPS and telematics data from rental vehicles for security purposes, vehicle location tracking, and operational management. This data helps us monitor vehicle condition and usage. We use the personal information we collect for several purposes: to process your rental reservations and payments, to provide customer service and support, to communicate with you about your rental and account, to send promotional offers and updates (if you consent), to prevent fraud and unauthorized access, to comply with legal obligations and law enforcement requests, to improve our website and services based on your feedback, to conduct research and analytics about our customer base, to enforce our terms and conditions, and to protect the rights and safety of our company and customers. We do not sell or rent your personal information to third parties for their marketing purposes. However, we may share your information with service providers who assist us in operating our website and conducting our business, such as payment processors, customer service platforms, email service providers, and analytics companies. These service providers are contractually obligated to use your information only for the purposes of providing services to us and are required to maintain the confidentiality and security of your information. We may disclose your information when required by law, such as in response to subpoenas, court orders, or government requests. We may also disclose information if we reasonably believe disclosure is necessary to enforce our terms and conditions, protect our rights or property, ensure your safety or the safety of others, or prevent fraud or illegal activity. If our company is involved in a merger, acquisition, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will provide notice before such transfer occurs. We implement appropriate technical, administrative, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or account information. We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, and to resolve any disputes or claims. Rental records are typically retained for at least seven years to comply with legal and accounting requirements. You have the right to access, update, or delete your personal information. You may also have the right to opt-out of certain communications or data collection. To exercise these rights, contact us at privacy@carrental.com. We will respond to your request within thirty days. You have the right to lodge a complaint with the appropriate data protection authority if you believe we have violated your privacy rights. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a minor, we will take steps to delete such information and terminate the minor's account. Our website may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites before providing your information. Our website may use third-party analytics tools, such as Google Analytics, to collect and analyze usage information. These tools may use cookies and similar technologies to track your behavior on our website. You can opt-out of Google Analytics by installing the Google Analytics opt-out browser extension. We use your information to send you rental confirmations, account notifications, service updates, and responses to customer service inquiries. If you consent, we may also send you promotional emails about special offers, new services, and company news. You can opt-out of promotional communications at any time by clicking the unsubscribe link in our emails or contacting us directly. International transfers: If you are located outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have data protection rules that differ from your home country. This Privacy Policy was last updated in May 2026. We reserve the right to update this policy at any time. Material changes will be communicated to you via email or notice on our website. For questions about this Privacy Policy, to request access to your personal information, or to file a complaint, please contact us at privacy@carrental.com or call 1-800-CAR-RENT. Our support team is available 24/7 to assist you with privacy-related inquiries.